SoCal Gas Highest In Customer Satisfaction, Study Finds

By EGP News Report

(EGPNews) – Southern California Gas Company (SoCalGas) was ranked first in customer service, according to the J.D. Power and Associates’ 2011 Gas Utility Residential Customer Satisfaction StudySM, the company has announced.

SoCalGas earned the highest customer satisfaction ranking among large natural gas utilities in the Western United States and have the highest score among the 75 utilities nationwide that were included in the survey, and had and the highest score among the nine large utilities ranked in the western region for the period starting Sept. 2010 and ending July 2011.

Sixty-two thousand randomly selected natural gas customers were asked to rank their utility company on how well they did when it came to billing and payments; price; corporate citizenship; communications; customer service and field service.

For more information, visit

Print This Post Print This Post

October 6, 2011  Copyright © 2012 Eastern Group Publications, Inc.


Comments are intended to further discussion on the article topic. EGPNews reserves the right to not publish, edit or remove comments that contain vulgarities, foul language, personal attacks, racists, sexist, homophobic or other offensive terminology or that contain solicitations, spam, or that threaten harm of any sort. EGPNews will not approve comments that call for or applaud the death, injury or illness of any person, regardless of their public status. Questions regarding this policy should be e-mailed to

 characters available

Copyright © 2018 Eastern Group Publications/EGPNews, Inc. ·