SoCal Gas Highest In Customer Satisfaction, Study Finds
By EGP News Report
(EGPNews) – Southern California Gas Company (SoCalGas) was ranked first in customer service, according to the J.D. Power and Associates’ 2011 Gas Utility Residential Customer Satisfaction StudySM, the company has announced.
SoCalGas earned the highest customer satisfaction ranking among large natural gas utilities in the Western United States and have the highest score among the 75 utilities nationwide that were included in the survey, and had and the highest score among the nine large utilities ranked in the western region for the period starting Sept. 2010 and ending July 2011.
Sixty-two thousand randomly selected natural gas customers were asked to rank their utility company on how well they did when it came to billing and payments; price; corporate citizenship; communications; customer service and field service.
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October 6, 2011 Copyright © 2012 Eastern Group Publications, Inc.