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DWP Issues Warning On Bill Pay Scam

Utility personnel imposters seek to scam Los Angeles Department of Water and Power (LADWP) customers by claiming they have high unpaid balances. The imposters cheat customers by either having them call a specific telephone number with the customer’s financial information, or by asking that they pay their bill with a pre-paid cash card.

The department is well aware of the fraud due to on going complaints from customers, which may prove to be a method of prevention. “The more our customers know about it, the less likely it is to happen, so help us spread the word among your family, friends and neighbors,” said Patrick Findley, Director of LADWP Security Services Division. One thing to be aware of is that LADWP never calls customers seeking personal banking information.

Report suspicious activity to the Department: LADWP Security Services at (213) 367-3373 or (213) 367-9111, or email SecurityServicesWebNotification@ladwp.com, or visitwww.ladwp.com and click Security Issue under Contact Us.